Assessment Welcome to your Assessment for New Hire Tutor Your Name Your Email 1. After being assigned a client, how much time do you have to call the client, introduce yourself and aim to setup a first lesson? A. 12h B. 24h C. 36h D. 1 week 2. What is the next step after confirming the date and time of a first lesson? A. Log your hours B. Study for the lesson C. Tell your family what a great thing you’ve accomplished D. Let you manager know the date and time of the lesson E. Let your manager know they are booked 3. What do you do during the session before a student goes on Winter Break? A. Assume the client is done tutoring and doesn’t need you anymore B. Make sure to know what they are doing for their time off C. Assume the client will need tutoring after the break D. Aim to setup the next lesson for when they return from break E. Both C and D 4. When a session needs to run more than the standard 1 hour, what should you do? A. Ask the parent if it is OK to proceed with more time, then in the future you don’t need to ask permission again, but let the parent know how much time was spent for the lesson B. Follow your gut C. Don’t ask the parent, just proceed and don’t communicate the hours spent D. Never do more than 1 hours lessons E. B or C 5. What time period can you log hours for a session? A. During the session B. Before the session C. Don't need to log hours. D. Within the day of the session E. C or D 6. What do you do if a client cancels less than 24 hours of a set lesson? A. Call and complain to the client B. Ignore the client and show up anyways. C. Log .5 hours into the tracker for a late notice fee D. Log 1 hour into the tracker for a late notice fee E. B or C Time's up
